Frequently Asked Questions
Everything you need to know about caring for your vehicle with TheMotorSpa.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for detailing products?
We offer a 30-day satisfaction guarantee. If you are not happy with a product, you can return it for a full refund, provided at least 75% of the contents remain in the original bottle.
Are your cleaning chemicals safe for ceramic-coated vehicles?
Yes, our 'Pro-Series' line is pH-neutral and specifically formulated to be safe on ceramic coatings, sealants, and wax finishes without stripping protection.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement to request any changes or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.